CASE MANAGER, BILINGUAL (SPANISH)

POSITION SUMMARY:

Work with families experiencing homelessness to ensure available community resources are provided for families, with particular focus on Spanish-speaking clients.  Support families in crisis and conduct analysis of the family’s needs to coordinate activities and resources to ensure a successful transition to permanent housing.

ROLES AND RESPONSIBILITIES:

• Provide holistic and comprehensive case management services, in Spanish as needed, to all clients including: intake assessments, benefit assessments, goal setting, long-term case plan development, weekly case plan development, progress monitoring, individual money management, advocacy and referrals.
• Meet with clients on a regular basis to provide case management services, and interact with clients according to a trauma-informed care framework.
• Within the agency, provide interpretation when necessary for Spanish-speaking clients
• Translate Safe Haven program materials into Spanish as needed.
• Build and maintain relationships with agencies/community partners that support Spanish-speaking.
• Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral.
• Explore pathways to resources appropriate for Spanish-Speaking families.
• Input accurate and complete data for all contacts with clients into agency HMIS and Salesforce database.
• Provide all required documentation in a timely manner, which may include client follow up, outcome evaluation, client contact sheets, progress notes and evaluations.
• Work independently with a strong sense of focus, task-oriented, non-judgmental personal qualities, and clear sense of boundaries.
• Maintain a strong sense of and respect for confidentiality involving both clients and fellow employees.
• Work in a variety of settings with culturally-diverse families and communicates in ways that are culturally sensitive and appropriate.
• Transport clients to and from resources and/or activities, as needed, utilizing company provided vehicle.
• Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding the development of positive team relationships.
• Represent Safe Haven in local and national conferences and meetings to gather and share knowledge and best-practices around family homelessness. Adhere to agency policy, procedures and the professional code of ethics.
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Social Work or related field required, Master’s degree preferred.
  Fluency in Spanish required.
• Knowledge of community resources and counseling/social work practices with high risk populations in crisis, including understanding of working in a Trauma Informed Care Environment.
• Excellent verbal and written communication skills with the ability to establish a positive rapport with clients.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Work Environment:  Office setting. Must be able to sit / stand for 8 hours.
  Walking, bending, light lifting up to 25 lbs.
• Must be able to travel to community service providers, housing and property, and to families in need.
• Ability to drive agency vehicles, including 15-passenger van.