Website LiUNA
Labor Union
Position Title: Bilingual Office Manager (must be bilingual)
Location: Madison, TN
Reports to: Business Manager
Salary: $50-$55k with re-evaluation after 180 days, no-cost healthcare, defined benefit pension, 5% 401K match, and a work environment of solidarity.
LIUNA-the Laborers’ International Union of North America-is the most progressive, aggressive, and fastest-growing union of construction workers, and one of the most significant unions representing service employees.
Working men and women who carry a LIUNA membership card live in every community across the U.S. and Canada and come from every part of the world. We work on highways and bridges, waterways and dams, in universities and in government. We make cities, counties, states and the federal government work. From pouring concrete to handling mail, from helping the sick heal to helping the young learn, we literally and figuratively build America and Canada.
Job Description
The Office Manager supports the Business Manager and oversees the day-to-day administrative and financial operations of the union hall. This position works independently, handles confidential and time-sensitive information, and serves as a primary point of contact for members, contractors, and affiliated labor organizations.
Key Responsibilities
• Office Administration: Answer phones, schedule application appointments, prepare correspondence, and support the day-to-day operation of the union hall and membership events.
• Financial Administration: Balance the cash register, process payments and invoices, write checks, maintain financial records, and perform online bookkeeping using QuickBooks Online and PayPal.
• Member & Contractor Relations: Serve as a primary point of contact for members and contractors, maintain professional relationships with the Southeast Laborers District Council and its affiliates, and provide responsive customer service.
Essential Duties and Responsibilities:
Administrative Operations
• Provide professional administrative support by answering telephone calls, responding to inquiries, directing visitors, and scheduling appointments.
• Prepare, proofread, and distribute correspondence, notices, reports, and other official union communications.
• Maintain accurate filing systems, membership records, confidential personnel and organizational documents.
• Coordinate office operations and ensure compliance with established procedures and recordkeeping requirements.
• Assist with planning, organizing, and coordinating membership meetings, events, trainings, and other union activities.
• Maintain office supplies, equipment, and vendor relationships to ensure uninterrupted operations.
• Manage and maintain the Union Hall’s social media accounts.
Financial Administration
• Balance and reconcile the daily cash register and maintain accurate financial records.
• Process membership dues payments, receipts, deposits, and related transactions.
• Prepare and issue checks, process invoices, and ensure timely payment of bills and financial obligations.
• Manage electronic payment platforms, including PayPal, and reconcile transactions.
• Assist with monthly financial reporting, account reconciliations, and audit preparation as needed.
• Monitor accounts receivable and support efforts to maintain current membership dues collections.
Membership Services
• Serve as a primary point of contact for members regarding dues payments, membership status, benefits information, and general inquiries.
• Maintain accurate membership databases and update records as needed.
• Send payment reminders and membership communications through text messages, email, phone calls, and other communication platforms.
• Assist new applicants with membership applications, orientation materials, and onboarding processes.
• Foster positive relationships with members by providing excellent customer service and timely follow-up.
Relationship Management
• Develop and maintain professional working relationships with contractors, members, vendors, and affiliated labor organizations, including the Southeast Laborers District Council.
• Support communication and coordination between the union hall, contractors, and members.
• Represent the union professionally in all interactions and communications.
Qualifications
• Bilingual English/Spanish communication skills
• High school diploma or equivalent required; associate’s degree or relevant administrative experience preferred.
• Minimum of 2–3 years of administrative, bookkeeping, office management, or related experience.
• Experience with QuickBooks Online, Microsoft Office Suite, and electronic payment systems such as PayPal
• Strong organizational, time management, and multitasking skills
• Excellent written and verbal communication skills
• Ability to handle confidential information with discretion and professionalism.
• Strong attention to detail and accuracy in financial and administrative recordkeeping
• Ability to work independently while supporting a team-oriented environment.
• Customer service experience and the ability to interact professionally with diverse members and stakeholders.
Work Environment
This position is primarily office-based and may require occasional evening or weekend attendance at membership meetings, events, or union functions.
